Hays County


'Unseen First Responders’ Recognized during National Telecommunicators Week

-April 2016+


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Thursday, April 14, 2016 1:46:00 PM Categories: Press Releases

Commissioners Court Recognizes ‘Unseen First Responders,’
Proclaims National Telecommunicators Week 

Hays County Courthouse, San Marcos, TX – The Hays County Commissioners Court Tuesday
thanked Public Safety Telecommunicators for being the “unseen first responders” in an emergency situation
and proclaimed the week of April 10-16 as National Telecommunicators Week in Hays County. The Court
noted that Telecommunicators are the first people that someone in an emergency situation speaks to and that
they ensure the appropriate responders arrive to help.
Noted also was that often Telecommunicators assist in saving lives by staying on the phone and
providing verbal directions to those in need. Erica Carpenter, Director of Communications for the Sheriff’s
Office Dispatch Center, told the Court that in the past year Telecommunicators in the center had assisted
multiple women in labor – one baby was born with their help during the October 2015 floods, and that in just
the last month had helped save three lives by providing CPR instructions over the phone.
According to the proclamation, thanks are due to 9-1-1 operators, dispatchers and other
communications specialists who are dedicated to saving lives and providing critical assistance to Texans in
times of great need. Their specialized skills and calm presence are invaluable to the Lone Star State and Hays

Photo Below
Left to right, County Judge Bert Cobb, M.D., Precinct 2 Commissioner Mark Jones, Precinct 3
Commissioner Debbie Gonzales Ingalsbe, Lead Emergency Communications Officer Melissa Piña, Director of
Communications Erica Carpenter, Sheriff Gary Cutler, Capt. Brad Robinson, Lt. David Burns,
Precinct 3 Commissioner Will Conley and Precinct 4 Commissioner Ray Whisenant support National
Telecommunicators Week.