Americans with Disabilities Act

Hays County is committed to inclusion and universal access in all of its services and programs. Below is information about the County’s compliance with the Americans with Disabilities Act (ADA) and information on filing a grievance. Contact Human Resources Director Dee Dee Baen at 512.393.2213 or deedee.baen@co.hays.tx.us if you have any questions.

Notice under the

Americans with Disabilities Act

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"),  Hays County, a local government in the State of Texas, will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. 

Employment: Hays County does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: Hays County will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Hays County programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures:  Hays County will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in Hays County offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of Hays County, should contact the office of  Hays County Human Resources, Dee Dee Baen, HR Director, as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require Hays County to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. 

Complaints that a program, service, or activity of Hays County is not accessible to persons with disabilities should be directed to Hays County Human Resources, Dee Dee Baen, HR Director.

Hays County will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

Hays County
Grievance Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Hays County. The Hays County Personnel Policy governs employment-related complaints of disability discrimination. 

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:                                               

Dee Dee Baen
ADA Coordinator and Human Resources Director
712 S. Stagecoach Trail, San Marcos, TX  78666

Within 15 calendar days after receipt of the complaint, Dee Dee Baen or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Dee Dee Baen or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of Hays County and offer options for substantive resolution of the complaint.

If the response by Dee Dee Baen or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Hays County Judge, Dr. Bert Cobb or his designee. 

Within 15 calendar days after receipt of the appeal, the Hays County Judge, Dr. Bert Cobb or his designee will meet with the complainant to discuss the complaint and possible resolutions. 

Within 15 calendar days after the meeting, the Hays County Judge, Dr. Bert Cobb or his designee, will respond in writing and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Dee Dee Baen or her designee, appeals to the Hays County Judge, Dr. Bert Cobb or his designee, and responses from these two offices will be retained by the Hays County Human Resources office for at least three years.