Hays County Commissioners Court Lauds Dispatchers, Proclaims National Telecommunicators Week
Left to right, Precinct 2 Commissioner Mark Jones, Precinct 1 Commissioner Debbie Gonzales Ingalsbe, County Judge Bert Cobb, M.D., Sheriff’s Office Director of Communications Erica Carpenter and Lead Communications Officer Chad Power and Precinct 4 Commissioner Ray Whisenant during the April 15 Commissioners Court meeting proclaiming April 13-19 as National Telecommunicators Week in Hays County.
Hays County Courthouse, San Marcos, TX – The Hays County Commissioners Court on Tuesday proclaimed the week of April 13-19, 2014, as National Telecommunicators Week in Hays County to acknowledge the vital role that 9-1-1 call center and dispatch personnel play in keeping communities safe.
Hays County Sheriff’s Office Director of Communications Erica Carpenter told the Court that the people staffing the 9-1-1 call and dispatch centers are in essence the “unseen first responders” to any emergency, and must be prepared to deal with all types of situations and ensure that the right response units are involved. She praised dispatchers for their ability to work seamlessly with law enforcement, fire and EMS personnel from across many jurisdictions.
According to the proclamation, Dispatchers are the first contact our residents have with emergency services. They provide steady guidance and support in a caller’s most frantic and panicked moments and are the vital link for police officers, EMS and firefighters by monitoring their activities, providing them information and ensuring their safety.